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Hotline (24/7) assistance on + 961 1 425 426
In order to meet and exceed your expectations, our call center agents provide an around the clock service every day of the year on 01 425 426
Explanation of Healthcare Benefits
Our call center provides accurate and prompt responses to any inquiry for the beneficiaries of our healthcare programs.
Assistance in claims submission procedures
Our call center agents are available to provide all necessary information regarding the procedures and needed documents for claim submission, depending on the type of claim and type of provider.
Issuance of claims acceptance certifications “Prise-en-charge”
Our call center agents provide prompt decisions in certification issuance as well as coordination with the medical facilities in order to assist the insured.
Hospital reservation assistance
Our call center agents in coordination with Bankers Hostess at the medical facilities assist the insured in the admission process related to cold cases; reserving and preparing for the admission of the patient, the insured provides our Call Center with the required documents either via Fax (01 422 200) or via e-mail on Callcenter@bankers-assistance.com and we do the rest!
Healthcare network accessibility assistance
Bankers Assistance simplifies and facilitates the insured’s access to its healthcare network; along side our printed directories and our online provider search function, our Network Relations representatives provide assistance in selecting providers per type or per region offering the insured a variety of choices.
Complaint Center to serve you better
Bankers Assistance’s complaint center is on-call to receive any complaints you might have, in order to help you and improve our performance, please contact us:
By phone on 01 420 300 ext# 4030 or via e-mail on WeCare@bankers-assistance.com
Ambulance transportation services
Service provided by PTS Ambulance; for emergencies contact PTS on 01 388 688 for total free transportation
Delivery of medical equipments services
Bankers Assistance provides medical equipments services delivery; Our call center agents are available 24/7 in order to arrange for the delivery of any medical equipments available.
Products managed by Bankers Assistance
Our call center agents provide information related to the products Bankers Assistance serves, such as Bankers Assurance’s products: Basic Individual Plan - Basic Group Plan - Local Emergency Cover - Abroad Emergency International - DIC Expat - Individual Conversion Option - International Healthcare Plan Rider.
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